Accessibility statement for HouseholdResponse.com
This accessibility statement applies to content published on the householdresponse.com domain.
About this website
This website is run by Civica Election Services Ltd (CES). We are committed to making it accessible and usable for as many people as possible. We have also made every effort to ensure that the content is written in clear, simple language to support understanding.
This means you should be able to:
- zoom in up to 300% without text spilling off the screen
- navigate the website using only a keyboard
- navigate the website using speech recognition software
- listen to the content using a screen reader (including the latest versions of JAWS, NVDA and VoiceOver)
AbilityNet (opens in a new tab) provides guidance on making your device easier to use if you have a disability.
Feedback and contact information
If you need information about the registration process in an alternative format, such as accessible PDF, large print, easy read, audio recording or braille, please contact your local authority.
If you are unable to use the online service and wish to register your household, you may be able to use the telephone household registration service, where available.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please email [email protected]. We aim to respond to all accessibility enquiries as promptly as possible.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you are not satisfied with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS) (opens in a new tab).
Technical information about this website's accessibility
Civica Election Services Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 (opens in a new tab) AA standard.
Preparation of this accessibility statement
This statement was prepared on 29/09/2026. It was last reviewed on 29/09/2026.
This website was last tested on 29/09/2026 against the WCAG 2.2 AA standard. The test was carried out internally by the CES Development Team using a combination of manual review (including keyboard-only and screen reader testing) and automated tools, including browser-based accessibility testing. The assessment covered the full household response journey in English and Welsh.