This accessibility statement applies to content published on the householdresponse.com domain.
This website is run by Civica Election Services Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
We believe this website meets the Web Content Accessibility Guidelines (WCAG) 2 Level AA Confirmance, however if you have had accessibility problems then please let us know by using the technical support form.
If you need information about the registration process in a different format like accessible PDF, large print, easy read, audio recording or braille please contact your local authority.
If you have had accessibility problems using the site we would welcome feedback as detailed below. If you have not been able to use the service and whilst waiting for a response you would like to register your household, and if you only want to confirm your household details are correct, you do have the option of using the telephone household registration service if this is accessible to you.
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, let us know by using the technical support form.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) .
You contact us by using the technical support form
Civica Election Services is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
This statement was prepared on March 2022. It was last reviewed on March 2022.
A subset of pages from this website were last tested during December 2021 by the Cabinet Office.
An independant review of this websites accessibility is taking place during April 2022