Accessibility statement for HouseholdResponse.com
This accessibility statement applies to content published on the householdresponse.com domain.
About this website
This website is run by Civica Election Services Ltd (CES). We are committed to making it accessible and usable for as many people as possible. We have also made every effort to ensure that the content is written in clear, simple language to support understanding.
This means you should be able to:
- zoom in up to 300% without text spilling off the screen
- navigate most of the website using only a keyboard
- navigate most of the website using speech recognition software
- listen to most of the content using a screen reader (including the latest versions of JAWS, NVDA and VoiceOver)
AbilityNet (opens in a new tab) provides guidance on making your device easier to use if you have a disability.
Accessibility of this website
This website has been designed with accessibility in mind and we are committed to maintaining and continually improving its accessibility in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
The site is fully compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard and we are not aware of any non-accessible content.
Accessibility testing
Accessibility testing was carried out internally by the CES Development Team on the 17th June 2026 using a combination of manual review and automated tools, including browser-based accessibility testing. The assessment covered the full website to evaluate compliance with WCAG 2.1 AA standards.
Reporting accessibility problems
If you encounter any issues or believe we are not meeting accessibility requirements, please email [email protected]. We aim to respond to all accessibility enquiries as promptly as possible.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you are not satisfied with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS) (opens in a new tab).
Alternative Formats and Registration Support
If you need information about the registration process in an alternative format, such as accessible PDF, large print, easy read, audio recording or braille, please contact your local authority.
If you are unable to use the online service and wish to register your household, you may be able to use the telephone household registration service, where available.
This statement was prepared on 17th June 2026. It was last reviewed in June 2026.